Account Manager, Enterprise

Twilio is hiring a Account Manager, Enterprise to join our fully remote team in the United States. As a Account Manager, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Identify expansion and renewal opportunities What we offer: • Annual learning and professional development budget • Generous paid time off and company holidays • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent communication • Strong relationship-building skills • Comfort with SaaS products and CRMs • Data-driven and organized Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing