Account Manager

Cisco is hiring a Account Manager to join our fully remote team in the United States. As a Account Manager, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Own a portfolio of customer accounts • Identify expansion and renewal opportunities What we offer: • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones • Home office and wellness stipends • 401(k) retirement plan with company match • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Cisco is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Strong relationship-building skills • Experience in customer-facing roles • Excellent communication • Data-driven and organized Nice to have: • A track record of taking ownership and shipping independently • Familiarity with modern collaboration tools (Slack, Notion, Linear)